Mastering Omnichannel Order Fulfillment with Sterling OMS.

Introduction to Omnichannel Order Fulfillment with Sterling OMS.


order fulfillment

In today's rapidly moving world of retail and e-commerce, providing customers with a seamless and personalized shopping experience is no longer an option – it is a necessity. Introducing Smart Omnichannel Order Fulfillment, a groundbreaking approach to managing orders, inventory, and customer interactions. At the core of this innovative strategy is the IBM Sterling Order Management System (OMS), a powerful tool that enables businesses to effectively handle order fulfillment across multiple channels with precision and flexibility.

Explore the complete order lifecycle journey with Sterling OMS in our latest blog post. Master omnichannel order fulfillment by understanding every order status from start to finish.


Order fulfillment: statuses


Omnichannel order fulfillment

The order status pipeline is a crucial process in the ever-changing world of modern commerce. It is a carefully coordinated journey that an order takes, starting from the moment it is placed and ending with its delivery. Think of it as a digital thread that runs through various stages, constantly providing real-time updates on your order's progress. Understanding this pipeline is vital for businesses to ensure smooth operations and for customers to track their orders. In this blog, we will explore the key stages of the order status pipeline and how Sterling OMS's intelligent management system improves this process, resulting in a more seamless, transparent, and customer-focused order fulfillment experience.



Order Statuses


Description


Draft Order Created

This shows that a draft order has been created.

Created

This shows that an order has been created.

Reserved

This shows the order has been created, but it is not ready to schedule yet.

Backordered

This shows that an order is backordered until sufficient inventory is available.

Unscheduled

This shows that the order has been removed from Scheduled status and any inventory that has been reserved for the order at the scheduled node(s) is canceled.

Backordered From Node

This shows that the order has been created and released to the node, but the node does not have enough inventory to fulfill the order.

Scheduled

This shows that the applicable node(s) have the inventory to fulfill the order and can be scheduled for release.

Delivered

The service and product lines included on the order have been delivered.

Released

This shows that there is enough inventory to schedule to the order for fulfillment. The order is released to the Application Consoles, the Sterling Warehouse Management System.

Sent To Node

This shows that the order is sent to the corresponding ship node in the form of an order release.

Shipped

This shows that the order has been shipped

Return Created

This shows that the Buyer is returning one or more items included in the order.

Return Received

This shows that returned items have been received at the return node.

Held

This shows that the order is being held and no modifications can be made until it is released from the hold.

Shipment Delayed

This shows that all or part of the order shipment has been delayed.

Cancelled

This shows that the order has been cancelled.

Shorted


This shows that the order contains less quantity than requested.



Demystifying Key Order Types in Omnichannel Order Fulfillment: A Comprehensive Order Lifecycle Guide with Sterling OMS.

The secret to success in the fast-paced world of e-commerce is mastering omnichannel order fulfillment. But learning the complex order lifecycle is only one piece of the challenge. Understanding the numerous order types that are integral to this complex process is necessary for one to genuinely flourish in this field. Let's dig into the omnichannel order fulfillment industry to present a detailed guide that reveals the order lifecycles of the most important order types.


Sr. No. 

Order Type 

Order Life Cycle/Statuses into the OMS 

1 

STH
(Ship To Home)

Created

Scheduled 

Released 

Sent To Node 

Shipped 

Delivered 

 

2 

BOSS (Buy Online Ship to Store) 

Created 

Scheduled 

Released 

Sent To Node 

Shipped 

Ready For Pickup 

Picked Up 

3 

BOPIS (Buy Online Pickup In Store) 

Created 

Scheduled 

Released 

Sent To Node 

Ready For Pickup 

Picked Up 

 

4 

DFS (Deliver From Store) 

Created 

Scheduled 

Released 

Sent To Node 

Store Picked 

Store Packed 

Shipped 

5 

EA (Endless Aisle) (STH type) 

Created 

Scheduled 

Released 

Sent To Node 

Shipped 

 

 

6 

EA (Endless Aisle)(STS/BOSS type) 

Created 

Scheduled 

Released 

Sent To Node 

Shipped 

Ready For Pickup 

Picked Up 

7 

SDD (Same Day Delivery) 

Created 

Scheduled 

Released 

Sent To Node 

Store Packed 

Shipped 

Delivered 



Above mentioned are some of the most important order statuses of an order life cycle. If you want to deep dive into order statuses, please visit the official website of IBM.
Location: Pune, Maharashtra, India

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